Data Processing Delays - Reporting Tools Affected

Incident Report for wxrks

Postmortem

Status: RESOLVED

Post-Mortem: TM Service Overload

  • Issue: High latency caused by multiple concurrent calls to the Translation Memory (TM) service.
  • Root Cause: A spike in simultaneous requests overloaded the infrastructure, degrading performance.
  • Impact: Temporary processing delays and reporting inaccuracies. No data loss occurred.
  • Resolution: Request volume was stabilized, and the backlog has been cleared.

Next Steps:

  • Optimization: Refine the TM read mechanism to better handle high concurrency.
  • Monitoring: Implement proactive tracking to identify projects with problematic request patterns.
  • Prevention: Address the identified architectural bottleneck to ensure long-term scalability.
Posted May 19, 2026 - 16:25 UTC

Resolved

Our data processing infrastructure had issues due to Translation Memory (TM) service overload. While processing delays caused temporary pre-translation issues, no TM data was lost. The backlog has been fully cleared, and the service is working as expected.
Posted May 18, 2026 - 03:00 UTC